Terms & Conditions

Last updated: November 10th, 2025

1) Acceptance of Terms
By accessing or using the website at www.greatlakesstoneworks.com and any related services, quotes, or deliverables (the “Services”), you agree to these Terms & Conditions (“Terms”). If you do not agree, do not use the Services.
2) Who We Are
Great Lakes Stoneworks, a Michigan LLC located at 309 North Lincoln Street, Suttons Bay, Michigan. Contact:ed@greatlakesstoneworks.com |231-373-3866.
3) Eligibility; Account Security
You must be at least 18 and have authority to bind your company. You’re responsible for your login credentials and all activity under your account.
4) Estimates, Take-Offs, and Value Engineering

Scope: Quantity take-offs, budgets, and VE options are planning tools, not a guarantee of final installed quantities or costs.
Assumptions: Our outputs rely on the drawings, details, and information provided. Changes in design, field conditions, or sequencing may alter quantities and costs.
Review: You agree to review and validate our assumptions before ordering.
No Design Services: Unless stated in writing, we are not the architect, engineer, or design professional of record.

5) Samples and Natural Variation

Samples are indicative only. Natural stone varies in color, veining, texture, and sizing.
Batch Control: We follow reasonable batch/lot practices, but natural variation will occur and is not a defect.
Mockups: We recommend full mockups for color range, coursing, jointing, and finish approval.

6) Orders, Pricing, and Payment

Quotes/Proposals: Valid for [30] days unless noted. Pricing may change due to quarry/freight/fuel/accessorials or market conditions prior to acceptance.
Taxes/Fees: You’re responsible for all applicable taxes, duties, permits, and accessorial charges (e.g., liftgate, detention, limited access).
Payment Terms: As stated on the invoice/quote. Late balances accrue [1.5% per month] or the maximum allowed by law. We may suspend shipments for nonpayment.

7) Lead Times and Availability
Lead times are estimates based on current quarry/fabrication schedules. Force majeure and supply constraints may impact dates. We are not liable for consequential delays outside our control.
8) Shipping, Delivery, and Risk of Loss

F.O.B./Risk Transfer: Risk of loss passes to you upon carrier pickup or delivery per the shipping term on your quote.
Direct-to-Site: If shipping direct to the jobsite, contractor is responsible for unloading with appropriate equipment and personnel.
Inspection on Arrival: Inspect immediately. Note visible damage or shortages on the carrier BOL and notify us in writing within 48 hours with photos. Failure to do so may waive claims.
Storage/Moisture: Protect stone from moisture staining and contamination. Pallets/crates must be stored off the ground under cover.

9) Returns and Cancellations

Custom/Special-Order/Standard items: Non-cancelable and non-returnable once in production.
Damage in Transit: Follow Section 8 claim procedure; do not return without instructions.

10) Installation and Site Conditions

Installer Responsibility: Proper installation, anchorage, drainage, weather-resistive barriers, movement joints, and compliance with code, ASTM, and manufacturer instructions are the installer’s responsibility.
Accessories: Where specified, accessories (lath, drainage mat, mortar, sills, caps) must match system requirements.
Field Tolerances: Stone is a natural material; minor dimensional tolerances are normal and not defects.

11) Limited Warranty; Disclaimers

Material Warranty: We warrant that stone will substantially conform to the agreed grade/finish at shipment. Natural variation is expected.
Exclusions: Improper storage/handling, installation errors, chemical exposure, settlement, efflorescence, rusting of non-stainless components, or acts of nature are excluded.
No Other Warranties: The Services and materials are provided “as is” to the fullest extent permitted by law. We disclaim implied warranties of merchantability, fitness, and non-infringement.

12) Limitation of Liability
To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the Services or materials shall not exceed the amount you paid for the specific order or Service giving rise to the claim. We are not liable for indirect, incidental, special, punitive, or consequential damages, including delay costs or lost profits.
13) Intellectual Property
All site content, guides, drawings, reports, and tools we provide remain our intellectual property unless otherwise agreed in writing. You receive a non-exclusive, non-transferable license to use deliverables for the specific project.
14) User Content and Feedback
If you provide content or feedback, you grant us a perpetual, worldwide, royalty-free license to use it to operate and improve the Services. You represent that you have rights to share any plans or documents you upload.
15) Prohibited Uses
You will not misuse the Services, attempt to access others’ data, scrape, reverse engineer, interfere with security, or violate applicable laws or third-party rights.
16) Third-Party Links and Tools
We may link to third-party sites or use third-party logistics and payment tools. We are not responsible for third-party content, services, or policies.
17) Privacy
Your use of the Services is also governed by our Privacy Policy at [link]. Do not share confidential or regulated data unless we have a separate written agreement.
18) Changes to the Services or Terms
We may update the Services and these Terms from time to time. Material changes will be posted with a new “Last updated” date. Continued use after changes constitutes acceptance.
19) Suspension and Termination
We may suspend or terminate access for any violation of these Terms or where required by law. You may stop using the Services at any time; accrued payment obligations survive.
20) Governing Law; Dispute Resolution
These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-laws principles.

Good-Faith Resolution: Parties will first attempt to resolve disputes in good faith.
Arbitration (optional clause): Any unresolved dispute shall be finally settled by binding arbitration in Grand Traverse County, Michigan, under the rules of the American Arbitration Association. Judgment on the award may be entered in any court of competent jurisdiction.
Injunctive Relief: Either party may seek injunctive relief in court to protect IP or confidential information.

21) Force Majeure
We are not liable for delays or failures due to events beyond our reasonable control, including but not limited to acts of God, labor disputes, carrier issues, or governmental actions.
22) Severability; Waiver; Entire Agreement
If any provision is unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. These Terms, together with accepted quotes/invoices and any signed agreements, are the entire agreement regarding the Services.
23) Contact
Questions about these Terms:
Great Lakes Stoneworks
309 North Lincoln Street, Suttons Bay, Michigan 49782
ed@greatlakesstoneworks.com |231-373-3866

Privacy Policy

Last updated: November 10th, 2025

This Privacy Policy explains how Great Lakes Stoneworks (“Great Lakes Stoneworks,” “we,” “our,” “us”) collects, uses, discloses, and protects personal information when you visit greatlakesstoneworks.com (the “Site”), contact us, or use our services (together, the “Services”). By using the Services, you agree to this Policy.

This Policy is designed to meet common U.S. privacy expectations and includes disclosures to help satisfy California, Colorado, Virginia, and similar state laws, with optional language for EU/UK GDPR.

1) Information we collect

We collect information in three ways: you provide it, we collect it automatically, and we receive it from third parties.

A. Information you provide

Contact details: name, company, role, email, phone, mailing address
Project details: plans, drawings, specifications, photos, schedules, jobsite address
Transactions: quotes, purchase orders, invoices, payment-related info (processed by our payment processors), tax status
Communications: emails, calls, messages, meeting notes, form submissions
Preferences: marketing preferences, areas of interest

B. Information collected automatically

Device/usage data: IP address, browser type, device identifiers, pages visited, referring pages/links, time stamps, general location (derived from IP), and interaction data
Cookies and similar technologies: pixels, tags, and local storage used for core functionality, analytics, and (if enabled) marketing

C. Information from third parties

Vendors/partners: carriers, payment processors, analytics providers, advertising platforms
Public/industry sources: contractor directories, licensing databases, publicly available websites

2) How we use information

We use personal information to:

Provide the Services: respond to inquiries, perform take-offs, prepare quotes, fulfill orders, coordinate deliveries, and provide customer support
Operate and improve the Site: troubleshoot, analyze performance, and enhance user experience
Safety and compliance: prevent fraud, enforce policies, comply with legal and tax obligations
Business operations: accounting, audits, quality assurance, training, and recordkeeping
Communications: send transactional messages and, with your consent or as permitted by law, marketing communications
Consent-based uses: for purposes you expressly allow at the time of collection

Legal bases (EU/UK GDPR): performance of a contract, legitimate interests (to deliver and improve Services, secure our operations, and market responsibly), compliance with legal obligations, and consent where required.

3) How we share information

We share personal information with:

Service providers/processors: hosting, email, CRM, analytics, payment processing, logistics/shipping, IT security, document storage
Business partners: quarries, fabricators, distributors, and carriers needed to quote, produce, or deliver your order
Professional advisors: attorneys, auditors, insurers
Legal and safety: to comply with law, governmental requests, court orders, or to protect rights, property, and safety
Corporate transactions: in connection with mergers, acquisitions, financing, or the sale of assets

We do not sell personal information for money. We may engage in limited “sharing” or “targeted advertising” as defined in certain U.S. state laws through cookies or pixels. See Sections 7 and 10 for opt-out options.

4) Data retention

We retain personal information for as long as needed to provide the Services, comply with legal and tax obligations, resolve disputes, and maintain business records. Retention periods vary by data type and purpose. When no longer needed, we delete or de-identify data.

5) Your choices

Marketing communications: opt out via unsubscribe links or email [privacy@greatlakesstoneworks.com]
Cookies: adjust browser settings or use our Cookie Settings link (Section 7)
Accuracy: Request corrections to your information at [privacy@greatlakesstoneworks.com]

6) Your U.S. state privacy rights

Depending on your state, you may have rights to:

Know/access the categories and specific pieces of personal information we collect and use
Delete personal information
Correct inaccuracies
Opt out of “sale,” “sharing,” or targeted advertising (as defined by law)
Limit the use of certain sensitive information (we do not use sensitive data for inferring characteristics)

Submit a request at ed@greatlakesstoneworks.com or www.greatlakestoneworks.com. We will verify requests and respond as the law requires. Authorized agents may act on your behalf with proper authorization. You will not be discriminated against for exercising your rights.

Notice for California residents (CPRA): We provide CPRA category disclosures in Section 11.

7) Cookies, analytics, and ads

We use cookies and similar technologies for:

Essential functions: site security, page navigation, basic operations
Analytics: understanding traffic and usage to improve the Site
Advertising: if enabled, measuring campaign performance and showing ads that may be relevant to visitors

You can manage preferences via our Cookie Settings link in the Site footer and through your browser. Blocking cookies may affect Site functionality.

8) Payment processing and deliveries

Payments: processed by [Processor Name]. We do not store full payment card numbers on our systems. Your payment info is governed by the processor’s privacy policy.
Shipping/logistics: to fulfill orders and schedule deliveries, we share job site contact info and delivery details with carriers and logistics partners.

9) Data security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure. If applicable law requires notice of a security incident, we will notify you in the manner and timeframe required.

10) Do Not Track; opt-out signals

Our Site may not respond to Do Not Track signals. Where legally required, we honor Global Privacy Control (GPC)signals as an opt-out of “sale,” “sharing,” or targeted advertising for the browser sending the signal.

11) Category disclosures (California)

In the past 12 months, we have collected the following categories of personal information from the sources and for the purposes described in Sections 1–2 and disclosed them to the categories of recipients in Section 3:

Identifiers (e.g., name, email, phone, IP address)
Customer records (e.g., billing, shipping, transaction history)
Commercial information (e.g., products or services purchased or considered)
Internet/technical data (e.g., device info, usage data, cookies)
Professional/organization info (e.g., company, role)
Geolocation (coarse) derived from IP

We do not knowingly collect sensitive personal information. We do not sell personal information for money. We may “share” identifiers and internet/technical data with analytics or advertising partners for cross-context behavioral advertising; you can opt out via Cookie Settings or by contacting us.

12) Children’s privacy

The Services are not intended for children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided personal information, contact us to request deletion.

13) International visitors

We are based in the United States. If you access the Services from outside the U.S., you understand that your information may be processed in the U.S., where privacy laws may differ from those in your jurisdiction.

EU/UK users: Where applicable, we rely on contractual safeguards (e.g., standard contractual clauses) for cross-border transfers. You may have GDPR rights to access, rectify, erase, restrict, object, and request portability. Contact [privacy@greatlakesstoneworks.com]. You also have the right to complain to your local supervisory authority.

14) Third-party links

Our Site may link to third-party websites or services. Their privacy practices are governed by their own policies; review them carefully.

15) Changes to this Policy

We may update this Policy from time to time. Changes are effective when posted with a new “Last updated” date. Material changes will be highlighted on the Site.

16) Contact us

Great Lakes Stoneworks
Attn: Privacy
309 North lincoln Street, Suttons Bay, Michigan 49682
Email: ed@greatlakesstoneworks.com
Phone: 231-373-3866

Accessibility Statement

Accessibility Statement for Great Lakes Stoneworks

Last updated: November 10th, 2025

Great Lakes Stoneworks is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We aim to conform to WCAG 2.2 Level AA success criteria and to improve accessibility on an ongoing basis as standards evolve.

Our commitment

Build and maintain content with semantic HTML, proper headings, labels, and landmarks
Provide sufficient color contrast and visible focus states
Ensure keyboard-only navigation and logical tab order
Supply meaningful alternative text for non-decorative images
Use descriptive link text and clear form errors with instructions
Avoid content that flashes or auto-plays without controls
Support responsive layouts and text resizing without loss of functionality

Measures we take

Accessibility reviews during design and development
Periodic automated audits (e.g., axe, Lighthouse) and manual testing
Remediation tracking for issues found in audits or user feedback
Vendor review for third-party tools and embeds used on the site

Conformance status

We strive for substantial conformance with WCAG 2.2 AA. Some pages may not fully meet every criterion, especially where third-party content or legacy materials are involved. We are actively working to improve these areas.

Compatibility

This site is designed to be compatible with recent versions of major browsers and assistive technologies, including:

Screen readers (e.g., NVDA, JAWS, VoiceOver)
Browser zoom up to 200% without loss of content or functionality
Keyboard-only use and common browser accessibility features

For the best experience, use the latest version of your browser and assistive technology.

Known limitations

Despite our efforts, you may encounter:

PDFs or legacy documents that are not fully tagged for accessibility
Third-party widgets, maps, or video players with limited keyboard support or captions

If you need an accessible alternative (e.g., a tagged PDF or plain-text version), contact us and we’ll provide it promptly.

Feedback and support

We welcome your feedback on the accessibility of greatlakesstoneworks.com. If you experience barriers, need information in a different format, or want to report an issue, please reach out:

Email: ed@greatlakesstoneworks.com]
Phone: 231-373-3866 (Mon–Fri, 9:00 AM–5:00 PM ET)
Mailing address: Great Lakes Stoneworks, Attn: Accessibility, 309 North Lincoln, Suttons Bay, Michigan 49682

We try to acknowledge feedback within 2 business days and provide a resolution or timeline within 10 business days.

Standards and legal

Our accessibility efforts align with:

Web Content Accessibility Guidelines (WCAG) 2.2 AA
ADA Title III and applicable U.S. state accessibility requirements

Third-party content

We may rely on third-party platforms for certain features (e.g., video hosting, analytics, forms). While we cannot control their code, we select vendors that demonstrate accessibility commitments and raise issues when identified.

Continuous improvement

Accessibility is an ongoing process. We review this statement and our site regularly, especially after significant updates, and we train our content editors on accessible practices.